FAQs

Safety and terms of use

Please ensure your child is never asleep or put to bed while wearing our Frankie My Dear headbands or clips as they could present as a chocking hazard. We ensure our products are completely safe and are of the highest quality, however under no circumstances should your child be left unsupervised whilst wearing our items. We strongly recommend that our items are kept out of reach of small children.

 

What age do your headbands fit?

Our soft nylon elastic headbands are a ‘one size fits all’. Therefore they are suited for all ages from newborn babies through to adults, however we don’t recommend sharing your babies headband with an older child or adult as they can stretch.

  

When will I receive my order?

Please be aware when choosing your shipping method. For further details please read our shipping information.

 

Do you ship internationally?

Yes we ship worldwide. Please be aware when choosing your shipping method. For further details please read our shipping information.

 

Do you offer free shipping?

Yes Frankie My Dear offers free shipping on all order over $70 within Australia. This will automatically apply at checkout.

 

Can I refund or exchange?

Unfortunately Frankie My Dear do not refund or exchange for change of mind. All of our products are handmade with such care and packaged mindful of shipping. For any item/s received damaged or faulty, we must be notified within 14 days of receipt where Frankie My Dear will offer a replacement, exchange or refund. Please contact us at hello@frankiemydear.com and provide documentary evidence to obtain compensation.

 

Do you wholesale your products?

Yes, please contact us at hello@frankiemydear.com, we would love to hear from you and provide you with more information.